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Dear Friend,
It's my personal wish to address you with this letter. It is very important for me to get in touch with my customers, for a simple reason:
Without you, we would not be in business.
I want your experience with us to be perfect. In our company, everything revolves around servicing you. The service level we've built in the last decade was handcrafted by some of the most gifted individuals in the hosting industry:
- Seasoned management team that I assembled personally over the years ensures a continuous, high-level web hosting experience.
- Over 130 full-time employees, with over 80% of our staff active in customer-facing activities. You`re the center of our attention.
- Our own Call Facility in the Midwest (Hopkinsville, KY) as well as managed Data Center in Columbus, OH, housing hundreds and hundreds of servers. We're adding daily.
I personally stand behind IX Web Hosting's service, for it is MY service.
Together with my team, we arranged each of our hosting packages to exactly meet your demands, may it be for a complex business website, content related to your family or your hobby.
| Important: If you're missing anything in our products, let me know and I'll have it added as soon as our resources allow for. It is because of you, our customer, that IX Web Hosting consistently outperforms all its competitors. It's my key interest and sole duty to understand your needs and address them to your satisfaction. |
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I spent my last 7 years evaluating the expectations and needs of my customers. I have been in touch with several thousand of our customers, continuously improving our product offerings. Many know me personally and were involved with me in discussions about features, customer service and cost-effectiveness. I can proudly say that we successfully provide the service people are looking for 24/7, every day of the year. It`s proven by more than 90,000 customers hosting over 350,000 websites on our network today.
If you're not one of our loyal customers yet, consider the following:
To combat any concerns you may have, I've created several guarantees, including our Unheard-Of Uptime Or Cash™ Guarantee. They should help you make the decision for the better host - for IX Web Hosting. Unlike our competitors, we guarantee you this in writing, as part of our Terms of Service.
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- 30-Day 100% Money Back Guarantee
- Any-Time Money Back Guarantee
- Uptime Or Cash™ Guarantee
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No matter how big the problem, our staff will tackle and resolve it. That's why we offer dedicated 24/7 support, including holidays, over phone, live chat and our online helpdesk.
And be sure to know, everyone working at IX Web Hosting will be right beside you if you ever encounter a problem. ALWAYS.
Choose IX Web Hosting for your web hosting needs. I will prove the high quality of our product and service to you.
Thank you.
Yours Sincerely,
IX Web Hosting
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