About us
“It’s our goal to be the first in the market to bring you innovative products at competitive prices without compromising strength and reliability. We started as pioneers and we've never stopped working this way.”
—Andreas Gauger, 1&1 Chairman of the Board
Proud to be the best in the world
Choosing a reliable web host is important. 1&1 is both the world’s biggest web host, and the fastest growing. Our global community is 7.47 million customer contracts strong. We are financially stable, profitable, and will be securing your website for many years to come.
Proven products, honest pricing
From convenient domain packages to feature-packed web hosting plans, virtual private servers, powerful dedicated servers and ready-to-run eShops, 1&1 offers a complete range of web services for every need, every skill level and every budget. All 1&1 products have been designed to provide the ideal combination of features and affordability, with no pricing gimmicks or hidden costs. You simply won’t find a better value for your money!
Reliability & innovation
We guarantee the highest product quality, top security and unshakeable reliability. 1&1’s advanced Data Centers have been built from the ground up using the most advanced technology available, giving our global network a strength that is beyond doubt. The power and stability of 1&1’s systems allows us to be first to market with web products that are innovative yet dependable.
Powerful partnerships
Combining over 47,000 fully-tuned servers with the renowned performance of Foundry and Cisco routers, 1&1 utilizes the best products from the world’s leading technology manufacturers and service providers. 1&1 is a Microsoft Joint Development Partner, and works with other paramount companies such as Google, Plesk, Symantec, and HP/Compaq.
99.99% Uptime
No matter what the cause, network downtime hurts your credibility, your sales, and your business. 1&1 uses its experience and expertise in hosting to deliver 99.99 % uptime, so your website is there when you need it.
Facts & Figures
As the world’s largest web host, 1&1 is both profitable and completely focused on the web hosting business. We’ve been a driving force in the industry for more than a decade and are the most financially stable provider in our class.
| Foundation: | 1&1 was founded as a reseller of technology products, including an early online service, in 1988 by Ralph Dommermuth (now CEO of United Internet, the public parent company of 1&1, and CMO of 1&1). Schlund + Partner, a leading web host and registrar acquired in 1998, was co-founded in 1995 by Andreas Gauger (now 1&1 Chairman of the Board) and Achim Weiss (now CTO of 1&1). |
| Mission: | To provide an optimal Internet presence for private users and small-to-medium businesses by offering a complete range of innovative, high-quality web solutions at value prices. |
| Employees: | Over 3,515 at 1&1 Total of 4,097 at United Internet |
| Technicians: | Over 250 developers and administrators |
| Data Centers: | 5 operated by 1&1, 2 owned by 1&1 |
| Servers installed: | 47,000 |
| Connectivity: | 20 Gbit external carrier class connectivity our own backbone |
| Customers: | 7.47 million customers on paid services |
| Domains: | 10 million domain names are registered and handled by 1&1 |
The 1&1 Difference
We provide the most comprehensive, feature-packed solutions at the best prices possible and with no hidden costs. Transparent pricing is a 1&1 commitment. We provide everything you need to maximize your full web potential – without barriers, without downtime and without reservation.
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All-inclusive plans… No hidden charges At 1&1, we don’t believe you should have to pick and choose your features. We provide you with everything you need in one comprehensive package, at one low price. And the price you see is always the price you’ll pay! There are never any hidden charges with 1&1. |
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Free domain names All 1&1 shared hosting plans include free domains! Depending on the plan you choose, we include up to 5 .com, .net, .org or .info domain names at no additional cost. Best of all, these domains are free for as long as you keep your shared hosting package with 1&1! Use your included domains however you'd like – register new domains or transfer existing ones to 1&1.Get 1&1 Microsoft web hosting 50% off + free domains and more. Don't miss this great hosting deal! |
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90-Day Money Back Guarantee We want our customers to be 100% satisfied. If you decide that you are not completely happy, within 90 days from when your initial order was placed, you’ll receive your money back – no questions asked. |
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Get the domain you want… For less 1&1 makes it easy to register your own .com, .net, .org, .us, .name, .info, .biz, .cc, .ws or .tv domain name. And our low prices come without any gimmicks or bait-and-switch sales tricks. There are no extra tools or packages to buy, and no limit to the number of domains you can register. |
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GeoTrust Dedicated SSL Certificate This important security feature is included with Linux and Microsoft Developer Shared Hosting packages, the Developer eShop package and all Server packages – at no additional cost. The certificate can be purchased optionally for all other shared hosting plans and eShops for just $49 per year. |
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24/7 phone & e-mail support Get great tips from our comprehensive online FAQs. New to 1&1? Contact our information line for product details or with any other questions. 1&1 customers have unlimited access to our 24-hour phone and e-mail technical support. |
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Premium Software Suite Receive the latest in Adobe design software free with our Premium Software Suite. Everything you need to spruce up your photos and build an impeccable website. Included with all Business and Developer Shared Hosting packages. |
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Easy-to-use 1&1 Control Panel The user-friendly interface of the 1&1 Control Panel lets you administer all of the settings of your 1&1 packages with one login, one password and no hassle! Access your data anywhere there is an Internet connection. |
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99.99% Uptime Connectivity is one of the most important aspects to consider when choosing a web host. At 1&1 you'll have access to over 20 GBit of external connectivity, which means that more people can reach and interact with your website, faster. |
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State-of-the-art Data Centers 1&1 has designed 5 Data Centers worldwide that meet the security, reliability, speed and safety demands of your website. Whether it’s a collection of family photos or a business that is your livelihood, 1&1 knows how vital it is that your website is always available. |
We have all witnessed the boom, bust and recent consolidation of the Internet. As a new era of communications starts to dawn, 1&1 has over a decade of experience for you to bank on. Therefore, we are in precisely the right position to deliver the level of services you need and more importantly – you deserve.
Choose wisely... Choose 1&1
The new 1&1 US Data Center in Lenexa, KS!
Superior security, connectivity and performance
"Our new data center sets unrivalled standards in web hosting. We have invested millions to improve our customers’ experience. Every single advance in our investment and expertise is geared top performance for customers. The proof is in the speed and the uptime." —Andreas Gauger, 1&1 Chairman of the Board
The new Kansas City data center
The newest member in our global family of data centers, this state-of-the-art facility brings you power, connectivity and security unsurpassed in the industry.
1. 55,000 square feet- 5 server rooms provide space for 40,000 servers
2. Excellent 20 Gbit connectivity and high redundant capacity, capable of routing thousands of Tbytes of traffic per month without any data jams
3. Superior energy capabilities of Kansas make it ideally suited to host data intensive operations
4. Additional steel-reinforced walls, fire protection via the combination of an early detection system + FE-25 system + double-interlock pre-action sprinkler system, backbone routers from two different vendors, redundant cooling systems and redundant UPS systems in addition to diesel generators ensure top-of-the-line security so that our servers will continue to operate regardless of external conditions.
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Mechanical Room: 3 mechanical rooms supplied by 3 outside industrial chiller plants guarantee a continuous flow of chilled water to the server rooms where it is used by the Computer Room Air Conditioning Systems (CRACs) to provide cold air to the servers. This is a 2+1 redundancy system, i.e. two of these three rooms are sufficient to cool the data center, so an outage of one chiller plant is without effects. |
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Electrical Room: 5 electrical rooms supply power to the 5 server rooms in the data center. These electrical rooms contain the battery supported Uninterruptible Power Supplies (UPS) to keep the servers running during an utility outage. In such a case the Automatic Transfer Switches (ATS) in each of these rooms start the generators which will then feed the UPS and cooling systems with power until the utility supply gets established again. |
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Storage Room/Loading Dock New equipment can be brought in quickly and efficiently and stored safely. |
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Testing Lab In this room, equipment can be tested to ensure proper long-term operation. |
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Server Rooms Our server rooms provide a safe and secure environment to house your data. |
What makes 1&1 data centers the best in the world?
Powered by advanced information storage technology, 1&1’s state-of-the-art data centers keep your website running and your valuable information safe.
Reliability
At 1&1, even our fail-safes have fail-safes. Backup generators, multiple hard drives, dual routers, cooling systems and gel battery power banks give us real redundancy so our fleet of 40,000 high-end servers will continue to operate regardless of external conditions. In the event the grid is down, five huge 16-cylinder diesel generators supply constant, reliable power for all systems.
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3 chiller plants with 2 high powered cooling units with 4 independent compressors provide up to 8.800KW of cooling to the data center. This is a 2+1 redundant system. |
Security
24/7 monitoring by Internet specialists, 150+ permanently recording video cameras, safety locks and more ensure that only authorized personnel can enter 1&1 Data Centers – your data is always safe and secure.
Help and Contact Information
| Phone | Hours | ||
|---|---|---|---|
| Sales: If you have questions regarding a product before you buy or if you want to order by phone... |
1-877-GO-1AND1 (1-877-461-2631) |
sales@1and1.com |
Monday through Friday, 8:00 am to 8:00 pm EST, excluding national holidays. |
| Support: If you are already a customer, and need technical support... |
US and Canadian customers: 1-866-99 1AND1 International customers: +1 610-560-1620 |
support@1and1.com |
24/7 |
| Billing: If you are already a customer, and have questions about your bill... |
US and Canadian customers: 1-877-300-8316 International customers: +1 610-560-1621 |
billing@1and1.com |
Monday through Friday, 9:00 am to 5:00 pm EST, excluding national holidays. |
From your Control Panel
Log in to the 1&1 Control Panel, select your contract and click "Help & Contact" to locate our support team Contact Form as well as the phone number for our toll-free support line.
Online FAQs
Use the in-depth FAQ section on our website to get additional tips. It's a great way to learn how to fine tune your website, enhance your e-mail features and more.
Netviewer gives you a completely secure way to get online assistance from the 1&1 support team. With Netviewer, a 1&1 support agent can view your screen exactly as you are seeing it and can guide you through configuring your Control Panel.
US Headquarters
1&1 Internet Inc.
701 Lee Road, Suite 300
Chesterbrook, PA 19087
Fax: 610-560-1501
Website Management
1&1 Internet Inc.
701 Lee Road, Suite 300
Chesterbrook, PA 19087
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